Organizations Produce the Results They Are Designed to Produce
The first question every executive should ask is not, “What is broken?” It is, “What system produced this result?”
Insight in developmentEXECUTIVE INSIGHTS
Ideas for designing organizations that perform.
Observations from three decades of leading healthcare operations, enterprise transformation, organizational design, and operational excellence. These are not theories. They are patterns repeatedly observed across organizations of every size.
FEATURED INSIGHTS
Three questions worth examining.
Why Good People Struggle in Broken Systems
Poor performance is often blamed on people when the real problem is ambiguity, complexity, and conflicting incentives.
Insight in developmentHow Do You Make Reality Visible?
Transformation begins when leaders can finally see the organization as it actually operates—not as reports suggest it operates.
Insight in development